Consumer Court Law

Can I claim compensation for a defective vehicle I purchased?

Asked by Anonymous · Answered 23 Jan 2026

The Question
I bought a new car that has had repeated, unresolved mechanical issues since purchase, despite multiple visits to the service centre. What are my options?
Answer — MyLawIndia Legal Team

Under consumer protection law, particularly with the product liability provisions introduced in more recent legislation, you can pursue a claim against the manufacturer and/or dealer for a defective product, seeking remedies including repair, replacement of the vehicle, a refund, or compensation, depending on the severity and persistence of the defect.

Where the same problem has recurred repeatedly despite multiple repair attempts (sometimes referred to as a case resembling a "lemon" vehicle), courts and consumer commissions have been increasingly willing to order replacement or a full refund rather than requiring the buyer to keep tolerating ongoing repairs.

Keep thorough records of every service visit, the specific issue reported each time, and any correspondence with the dealer or manufacturer about the recurring problem, since this pattern of documented, unresolved complaints is central to building a strong case. A consumer lawyer can help you assess whether your specific situation supports a claim for full replacement or refund, versus continued repair remedies.

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