Can I claim compensation if my consignment was damaged during transportation by a logistics company?

Yes, a transporter or logistics company generally has a duty to handle and deliver goods with reasonable care, and damage occurring due to their negligence in handling, storage, or transit can give rise to a claim for compensation, though the exact amount you can recover may be affected by any liability limitation clause in your shipping agreement.

Review your booking or consignment agreement carefully, since many logistics companies specify a maximum liability cap unless you specifically declared and paid for additional insurance on the shipment's actual value — if you did purchase such coverage, your claim should be assessed against the full declared value rather than the default cap.

Document the damage thoroughly upon delivery (photographs, and ideally raising the issue with the delivery agent immediately rather than after some delay), and file a formal claim with the logistics company promptly, since many carriers have specific, sometimes tight, timeframes within which damage claims must be reported. If the company's response is inadequate, you can escalate to a Consumer Commission alleging deficiency in service.