Can I file a complaint if a company is selling products that don't meet quality standards?

Beyond filing your own individual consumer complaint for a refund or compensation related to your specific purchase, you can also bring the broader quality/safety concern to the attention of the Central Consumer Protection Authority, which has the power to investigate systemic unfair trade practices and take broader regulatory action, including ordering product recalls, independent of individual complaints.

Depending on the specific product category, sector-specific regulators (such as those overseeing food safety, drugs, or legal metrology/weights-and-measures compliance) may also have jurisdiction to investigate and act against the company for violating applicable quality or safety standards.

Reporting this kind of systemic issue can help protect other consumers beyond just resolving your own individual purchase problem, and it's worth pursuing both your individual complaint and flagging the broader concern to the appropriate regulator. If you're unsure which specific regulator applies to the product in question, a consumer lawyer can help point you in the right direction.