Consumer Court Law
E-Commerce Consumer Rights
Specific consumer protections applicable to online transactions, covering matters like mandatory seller disclosures, return policies, and grievance redressal.
E-commerce entities are required to make specific disclosures — about the seller's identity, return/refund policies, and country of origin, among others — and to have a designated grievance officer to address consumer complaints.
Consumers facing issues like non-delivery, counterfeit goods, or unfair cancellation policies on online platforms can pursue complaints through the same Consumer Commission framework used for offline transactions.
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