Consumer Court Law
Grievance Redressal Mechanism
An internal process a company or institution is required to maintain, allowing customers to raise and have complaints addressed before escalating elsewhere.
Many sectors now legally require businesses to maintain a formal grievance redressal mechanism, giving customers a first point of escalation, with regulators or ombudsmen typically expecting this internal process to be attempted before an external complaint is entertained.
Keeping records of complaints raised through this channel can also serve as useful evidence if the matter later needs to be escalated formally.
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